Legal

Terms of Service

The terms and conditions governing your use of the Invoice Plug platform and services.

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "User") and Invoice Plug ("we", "our", or "us"). By accessing or using the Invoice Plug platform, you agree to be bound by these Terms. If you do not agree, do not use our services.

Section 01

Acceptance of Terms

By creating an account, accessing, or using the Invoice Plug platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the platform on behalf of a business or organization, you represent and warrant that you have authority to bind that entity to these Terms.

Section 02

Description of Service

Invoice Plug is a multi-tenant software-as-a-service (SaaS) platform that provides businesses with tools for invoicing, payment processing, appointment scheduling, field service management, restaurant point-of-sale, customer communication, and related business operations. The platform includes optional plugins that may be activated on a per-business basis.

Section 03

Account Registration

To use Invoice Plug, you must create an account and provide accurate, complete, and current information. You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activity that occurs under your account
  • Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that contain inaccurate information or violate these Terms.

Section 04

Subscription & Billing

Certain features and plugins require a paid subscription. By subscribing, you agree to:

  • Pay all applicable fees as described at the time of purchase
  • Provide valid payment information and authorize recurring charges
  • Accept that fees are non-refundable except as required by law or explicitly stated in our refund policy

We reserve the right to change pricing with reasonable advance notice. Continued use of the platform after a price change constitutes acceptance of the new pricing.

Section 05

SMS & Text Message Communications

The Invoice Plug platform includes SMS notification capabilities through our TextNotify feature. By enabling SMS features or providing your phone number:

  • You consent to receive transactional SMS messages including payment receipts, appointment confirmations, booking reminders, reservation confirmations, service status updates, and order confirmations
  • You understand that message and data rates may apply based on your mobile carrier plan
  • You may opt out at any time by replying STOP to any message
  • You may request help by replying HELP to any message

SMS messages are transactional in nature and are sent only in response to actions you or the business you are interacting with have initiated. We do not send unsolicited marketing messages via SMS. Message frequency varies based on your activity.

Business owners who enable SMS features for their customers are responsible for ensuring their use complies with applicable laws, including the Telephone Consumer Protection Act (TCPA) and any state-level regulations.

Section 06

Acceptable Use

You agree not to use Invoice Plug to:

  • Violate any applicable laws, regulations, or third-party rights
  • Send unsolicited bulk messages, spam, or unauthorized advertising
  • Upload malicious code, viruses, or other harmful content
  • Attempt to gain unauthorized access to other accounts or systems
  • Interfere with or disrupt the integrity or performance of the platform
  • Use the platform for fraudulent invoicing or deceptive business practices
  • Resell, redistribute, or sublicense access to the platform without our written consent

We reserve the right to investigate and take appropriate action against any user who violates these guidelines, including account suspension or termination.

Section 07

Intellectual Property

The Invoice Plug platform, including all software, designs, logos, trademarks, documentation, and content, is the exclusive property of Invoice Plug and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the platform for its intended purpose during your subscription period.

You may not copy, modify, distribute, reverse engineer, decompile, or create derivative works based on our platform without prior written consent.

Section 08

Data Ownership

You retain full ownership of all data you enter into Invoice Plug, including client records, invoices, estimates, payments, and business information. We do not claim any ownership rights over your data.

You grant us a limited license to store, process, and display your data solely for the purpose of providing and improving our services. Upon account termination, you may request an export of your data within 30 days.

Section 09

Third-Party Integrations

Invoice Plug integrates with third-party services including payment processors (Stripe, PayPal, Square, Authorize.net), communication providers (Twilio), advertising platforms (Google Ads, Facebook Ads), and others. Your use of these integrations is subject to the respective third-party terms and privacy policies.

We are not responsible for the availability, accuracy, or reliability of third-party services, and we do not guarantee uninterrupted access to any integration.

Section 10

Limitation of Liability

To the maximum extent permitted by law, Invoice Plug shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the platform.

Our total liability for any claims arising from these Terms or your use of the platform shall not exceed the amount you have paid us in the twelve (12) months preceding the claim.

The platform is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Section 11

Indemnification

You agree to indemnify, defend, and hold harmless Invoice Plug, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the platform, violation of these Terms, or infringement of any third-party rights.

Section 12

Termination

Either party may terminate this agreement at any time. You may cancel your account through the platform settings or by contacting us. We may suspend or terminate your account if:

  • You violate these Terms or our Acceptable Use policy
  • Your account has been inactive for an extended period
  • We are required to do so by law
  • Continued provision of service is no longer commercially viable

Upon termination, your right to use the platform ceases immediately. Sections related to intellectual property, limitation of liability, indemnification, and governing law survive termination.

Section 13

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts located in Polk County, Florida.

Section 14

Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on this page with a revised effective date. Your continued use of the platform after changes are posted constitutes acceptance of the revised Terms.

Section 15

Contact Us

If you have any questions about these Terms of Service, please contact us:

Invoice Plug
Email: support@invoiceplug.io
Website: www.invoiceplug.io