Privacy Policy

Information We Collect

We may collect information about you in a variety of ways, including:

• Account Information: Name, email address, business name, and password when you register.
• Business Data: Invoices, estimates, client records, payments, and other data you create within the platform.
• Usage Data: Log files, IP addresses, browser type, pages visited, and timestamps.
• Third-Party Integrations: If you connect services such as Google Ads or Facebook Ads, we store access tokens necessary to communicate with those services on your behalf.

How We Use Your Information

• To provide, operate, and maintain the Invoice Plug platform.
• To process transactions and send related information.
• To communicate with you about your account, updates, and support.
• To improve our services through analytics and feedback.
• To comply with applicable legal obligations.

SMS & Text Message Communications

By providing your phone number and opting in to SMS notifications through the Invoice Plug platform, you consent to receiving transactional text messages from the business you are interacting with. These messages may include:

• Invoice and estimate delivery
• Payment receipts and confirmations
• Appointment booking confirmations and reminders
• Reservation confirmations
• Service job status updates
• Order confirmations

SMS messages are sent via third-party providers (such as Twilio) on behalf of the business. Your phone number is used solely for the purpose of delivering these transactional notifications and is not sold, shared, or used for marketing purposes without your explicit consent.

Message frequency varies based on your interactions with the business. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at support@invoiceplug.io.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Service providers who assist in operating our platform (e.g., hosting, payment processing), under strict confidentiality agreements.
• Legal authorities when required by law or to protect our rights and the rights of others.

Data Retention

We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your account and all associated data at any time by contacting us.

Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage of sensitive tokens, and strict access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Services

Our platform integrates with third-party services. Your use of those integrations is also governed by their respective privacy policies:

• Meta (Facebook) Privacy Policy
• Google Privacy Policy

Your Rights

Depending on your location, you may have rights including the right to access your personal data, request corrections, request deletion, and request data portability. To exercise any of these rights, please contact us using the information below.

Cookies

We use session cookies that are strictly necessary for authentication and platform functionality. We do not use tracking cookies or third-party advertising cookies.

Children's Privacy

Invoice Plug is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on this page with a revised effective date. Continued use of the platform after changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out: